Lands requires full time for a monument Assistant Manager of Guest Services To join the guest services team. This site reports to guest service managers.
Our candidate will be a highly organized self-starter with a passion for the arts, horticulture and graphic design and strategic vision. This is one of the key values and priorities for GFS, so you have a deep commitment to promoting equity, diversity and inclusion. You are a team player who enjoys working in a fast-paced environment to enhance your Grounds For Sculpture experience. The Assistant Manager of Guest Services assists staff, is responsible for creating staff schedules, assists in opening and closing processes, oversees financial management, works with Alturu (or similar POS ticketing system), and provides additional support to the management team. .
Lands for Monument, Inc. Follows policies that prohibit discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship, age, disability, patriotic status, or any other legally prohibited category.
Obligations and obligations
- Gob monitors visitor staff everywhere around the campus to help visitors and ensure maximum customer service.
- Supervises daily guest services.
- Uses Time Forge to plan staff and make adjustments to the daily schedule as well as to approve and evaluate the time.
- Supervises staff accounting and helps managers account for and maintain balance.
- Hiring, interviewing and training new staff helps.
- Regularly on the ground and ready to assist staff by selling tickets, disseminating information, etc. at each post.
- It ensures proper floor coverage and overall control, especially in the absence of managers
- Back Office uses Altru’s prior knowledge to manage reporting / maintenance and Altru’s knowledge of hospitality staff support and troubleshooting.
- It plays an active role in providing excellent customer service to GFS visitors and seeks new ways to improve the visitor experience.
- Provides excellent written and verbal communication with both staff and visitors
- Serve as an ambassador for Grounds For Sculpture to develop a culture of inclusion for all members, donors, volunteers and guests.
- Stay up-to-date on GFS news and events and ensure that all GS employees are aware of events, programs, processes and policies.
- Provides regular updates on the Guest Services Information site and adds up-to-date information to supervisors in the Welcome Center
- Responsible for opening and closing processes. It can open and close GFS on its own.
- As all other obligations are assigned
Qualifications
- High School Diploma
- 2-4 years related experience
- Pre-training staff
- Excellent computer skills
- Advanced financial management experience
- Ability to work on a variety of programs, including weekends, holidays and evenings
- Advanced customer service and problem solving skills; Prior customer service experience required
- It should be very organized and detailed, able to do a lot of work and have excellent communication skills.
- Friendly and professional behavior
- Ultra or other point-of-sale software is a plus
- Spanish fluency is encouraged
about us
Grounds For Sculpture (GFS) was founded by the late artist and philanthropist Seard Johnson, a 42-hectare non-profit park, arbor and museum. Featuring nearly 300 contemporary sculptures by famous and emerging artists in a stunning landscape, Grounds For Sculpture combines art and nature to shock, inspire and engage all visitors in the artist’s creative work. Grounds For Sculpture In addition to its permanent collection, it offers special exhibitions running around six indoor galleries, rich educational programs and dynamic family events. Hamilton, New Jersey, is easily accessible for art lands from the New York City and Philadelphia metropolitan areas and is now open year-round. For more information, visit groundforsculpture.org.